Privacy Policy
Effective date: 2 July 2026
Last updated: 2 July 2026
Deep Brew Sundaze respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, buy merchandise, click through to third-party ticketing platforms, contact us, or engage with us online.
1. Who We Are
Deep Brew Sundaze is a music event brand based in Gqeberha, South Africa. This website is used to share event information, sell merchandise, and direct users to third-party ticketing platforms.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Phone / WhatsApp: +27 81 559 5518
Address: 33 Winston Ntshona St, Central, Gqeberha, 6001
2. What Information We Collect
We may collect personal information such as:
- Your name
- Your email address
- Your phone number
- Your billing and shipping details
- Your order details
- Your messages or enquiries
- Your IP address
- Your browser and device information
- Your website activity and interactions through cookies, Meta Pixel, Google Analytics, and similar tracking tools
3. How We Collect Information
We collect information when you:
- Visit or browse our website
- Fill in a contact form
- Send us a message
- Purchase merchandise
- Click through to a ticketing platform
- Subscribe to marketing or event updates
- Interact with our ads, content, or social media pages
- Accept or manage cookies on our website
4. How We Use Your Information
We use your information to:
- Respond to your questions or requests
- Process merchandise orders
- Share important updates about your order or enquiry
- Improve the website and user experience
- Understand how visitors use the website
- Measure the performance of ads and campaigns
- Build audiences for remarketing and future promotions
- Send event, ticketing, and promotional updates where you have agreed to receive them
- Comply with legal and regulatory obligations
5. Orders and Payments
If you purchase tickets or merchandise through our website, your payment may be processed through a third-party payment provider. We do not store your full card or payment details on our website unless clearly stated otherwise by the payment provider being used.
We may collect and store the information needed to process your order, confirm your purchase, and where relevant, issue your tickets or deliver your merchandise.
6. Cookies, Meta Pixel, and Google Analytics
Our website may use cookies and similar technologies, including Meta Pixel and Google Analytics, to help us understand how people interact with the site and how the website is performing.
These tools may collect information such as:
- Pages visited
- Time spent on the site
- Buttons clicked
- Device type
- Browser type
- IP address
- Referral source
- Ad interactions
- Purchase or conversion activity
We use this information to:
- Measure website traffic and performance
- Understand visitor behaviour
- Improve content, user experience, and campaigns
- Track conversions
- Deliver relevant ads on platforms such as Facebook and Instagram
- Build remarketing audiences
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
7. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary to run our website, process orders, or provide related services. These may include:
- Payment providers
- Website hosting providers
- Analytics providers
- Delivery or courier services
- Service providers who help us operate our website or business
These third parties are only given access to information where needed for their role.
8. How We Store and Protect Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Even so, no online system is completely secure, and we cannot guarantee absolute security.
9. How Long We Keep Information
We keep personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Meet legal, tax, or accounting requirements
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we will delete it or anonymise it where reasonably possible.
10. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information, where appropriate
- Object to certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant authority
To exercise any of these rights, please contact us using the details listed above.
11. Third-Party Links
Our website may contain links to third-party websites, social media pages, payment providers, or other external services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies separately.
12. Children’s Privacy
Our website and services are not intended for children under the age of 18 without the involvement of a parent or guardian. We do not knowingly collect personal information from children in a way that is not allowed by law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated revision date shown at the top.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Deep Brew Sundaze
33 Winston Ntshona St, Central, Gqeberha, 6001
Phone / WhatsApp: +27 81 559 5518